CLIENT TOPICSFrequently Asked Questions

Order & Payment

How can I make an order?

You can simply shop like any other online website. You can create an account first or simply check out without an account. You must upload your ID with the order. As long as we verify your account before we ship your order, you are good to go. It’s simple and easy!

Payment Methods

Payment is made by Interac e-Transfer & Bitcoin.

For detailed instructions on how to use Interac e-Transfer, please refer to the link below:
https://www.interac.ca/en/interac-e-transfer-consumer.html#sp-secondary-content-panel5

If you would like to purchase using other crypto-currencies then please contact us for further information.

When do I have to pay?

Orders do not get processed until the full payment has been received. Once your order has been placed, it is held pending until a payment by Interac e-Transfer or Bitcoin has been received. If we do not receive a payment within 24 hours, your order will be cancelled.

Who do I contact if I have issues with my order?

If you are having any issues with your membership or placing an order, please contact us immediately through our Contact page. One of our representatives will respond to your query within 24 hours.

How do I use a promotional code?

At the checkout page there will be an option to use a coupon code. Please enter the coupon code and the price will adjust accordingly!

Where and how can I exchange or refund?

Due to the nature of our service, we do not accept any refunds or exchanges whatsoever.

Shipping & Local Delivery

Do you ship outside of Canada?

You may only order from our website if you reside in Canada. We do not ship outside of Canada.

What are your shipping fees?

Shipping fees are $20 for orders under $150. For orders over $150, shipping is free.

Orders are shipped by Canada Post XPRESS Shipping and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

How long does it take for my package to be delivered?

CANADA-WIDE SHIPPING:
Delivery is based on Canada Post’s estimates for expedited shipping and varies by area. It can take anywhere from 2 to 5 days to arrive, particularly in more rural regions.

LOCAL AREA DELIVERY:
If orders are placed before 6 p.m EST then you will receive your order within the same day. Orders start going out by 7 p.m and continue on towards 1 a.m.

What happens if I don’t get my package?

If you don’t get your package within 2 days after the expected delivery date, please contact us immediately. We will file a trace with Canada Post. Canada Post will then conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it you a few days later. If the package is deemed “unrecoverable”or lost in transit, we will replace your order up to $100.

CannaCreations will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.

If your tracking information states that your package was delivered and you have not received it, you must address this with Canada Post. All of our packages are insured. CannaCreations does not hold responsibility for packages that state to be delivered.

How do you package my shipment?

We understand that most people require discretion and privacy. All orders are professionally picked and packaged securely. The contents of your order will not be exposed in any shape or form. All shipments are sent as “TMS”, so it is discrete when you pick it up and/or receive it.

Misc & Other Questions

BE AWARE OF SCAMMERS!

It has recently come to our attention that more and more websites are starting pop up that completely lift images and plagiarizes the websites in an effort to trick our customers and scam people who are actually trying to find the website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.

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