If you don’t get your package within 2 days after the expected delivery date, please contact us immediately. We will file a trace with Canada Post. Canada Post will then conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it you a few days later. If the package is deemed “unrecoverable”or lost in transit, we will replace your order up to $100.
CannaCreations will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.
If your tracking information states that your package was delivered and you have not received it, you must address this with Canada Post. All of our packages are insured. CannaCreations does not hold responsibility for packages that state to be delivered.